Privacy Policy

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Privacy Policy

Last updated: 21 September 2026

At Decked Out On Bank, we value your privacy and want you to feel confident when shopping with us, visiting our website or contacting our boutique.

This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit deckedoutonbank.com , make a purchase, contact us or interact with our business.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws.


1. About Us

Decked Out On Bank is a fashion boutique based in Port Fairy, Victoria, offering women's clothing, accessories and related products both in store and online.

Decked Out On Bank
21 Bank St
Port Fairy VIC 3284
Australia

Phone: 03 5568 1736
Email: sales@deckedoutonbank.com


2. Personal Information We May Collect

Depending on how you interact with us, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase history
  • Products you have purchased or shown interest in
  • Customer service enquiries and correspondence
  • Marketing preferences
  • Information you provide when subscribing to emails or promotions
  • Website usage information
  • Device, browser and technical information
  • IP address and similar online identifiers

Payment information may be processed by our payment service providers. We do not necessarily receive or store your complete payment card details.


3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Place an online or in-store order
  • Create or use a customer account
  • Contact us by phone, email or through our website
  • Subscribe to marketing emails or updates
  • Participate in a promotion or competition
  • Request assistance with an order, return or product
  • Interact with us through social media

Some information may also be collected automatically when you use our website, including through cookies and similar technologies.


4. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Arranging delivery or collection
  • Processing payments and refunds
  • Providing customer service
  • Responding to enquiries
  • Managing returns and exchanges
  • Keeping records of transactions
  • Improving our website, products and customer experience
  • Preventing fraud, misuse or security issues
  • Managing our business and complying with legal obligations
  • Sending marketing communications where permitted

5. Online Orders & Ecommerce Services

Our website and online store may use third-party ecommerce and technology providers to operate our website, manage products, process orders and provide checkout functionality.

These providers may process information such as your name, contact details, order details, delivery address and technical information where necessary to provide their services.

Their handling of personal information may also be governed by their own privacy policies and terms.


6. Payments

Payments made through our website may be processed by third-party payment providers.

These providers may collect and process payment and transaction information in order to authorise and complete your purchase.

We recommend reviewing the privacy policies of the payment provider offered to you during checkout if you would like more information about how your payment information is handled.


7. Delivery Providers

When you place an order requiring delivery, we may provide necessary information to postal, courier or delivery providers.

This may include your name, delivery address, email address, phone number and order-related delivery information where reasonably required to deliver your purchase.


8. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your contact details to send you information about new arrivals, promotions, special offers, events and boutique updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in an email or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related messages relating to an order you have placed.


9. Cookies & Website Technology

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve the shopping experience.

Cookies may also be used by third-party services such as analytics, ecommerce, social media or marketing providers.

You can usually manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.


10. Analytics

We may use website analytics services to understand how visitors use our website.

Analytics information may include pages visited, approximate location, device type, browser information, referral source and interactions with the website.

We may use this information to improve our website, product selection, marketing and customer experience.


11. Social Media

If you interact with Decked Out On Bank through platforms such as Instagram or Facebook, those platforms may collect or process information in accordance with their own privacy policies.

Information you choose to make publicly available on social media may also be visible to other users.


12. When We May Share Personal Information

We do not sell your personal information.

We may disclose information where reasonably necessary to service providers who assist us with:

  • Website and ecommerce services
  • Payment processing
  • Order fulfilment and delivery
  • Email and marketing services
  • Website analytics
  • IT, hosting and security
  • Professional or business services

We may also disclose information where required or authorised by law, or where reasonably necessary to protect our rights, customers or business.


13. Overseas Service Providers

Some of the technology and service providers used to operate our website or business may store or process information outside Australia.

The location of overseas processing may vary depending on the providers and infrastructure used. Where applicable, we take reasonable steps in relation to the handling of personal information by service providers.


14. How We Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include using password-protected systems, reputable service providers, access controls and appropriate website and payment security measures.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.


15. How Long We Keep Information

We may retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain business and transaction records, resolve disputes and meet legal, accounting or regulatory requirements.

When information is no longer reasonably required, we may take steps to delete, destroy or de-identify it where appropriate.


16. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to a request.

To make a request, please email sales@deckedoutonbank.com .


17. Privacy Questions & Complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

We will review your enquiry or complaint and aim to respond within a reasonable timeframe.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner regarding privacy concerns.


18. Children's Privacy

Our website and products are intended for general retail customers and are not specifically directed toward children.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review the matter.


19. Third-Party Links

Our website may contain links to third-party websites, services or social media platforms.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.


20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or business practices.

The latest version will be published on this page and the date above will be updated when material changes are made.


21. Contact Us

For questions about this Privacy Policy or the way we handle personal information, please contact:

Decked Out On Bank
21 Bank St
Port Fairy VIC 3284
Australia

Phone: 03 5568 1736
Email: sales@deckedoutonbank.com

Your privacy matters to us.
If you have any questions about your personal information, please contact the Decked Out On Bank team.

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